Woogyy Privacy Policy

_Last updated: 24th August, 2026

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1. Introduction

Woogyy ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Woogyy mobile app on Android and iOS.

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2. Information We Collect

• Account information: name, email, phone number, profile photo, and role (user/expert).

• Device and usage data: device type, operating system, IP address, app interactions, and crash logs.

• Location data: with your permission, we collect approximate or precise location to show nearby trainers and sessions. You can skip this step or disable it later in device settings.

• Media: photos you choose to upload for your profile or portfolio.

• Push token: a unique Expo push token and your platform (iOS/Android) to send notifications.

• Payment information: payments are processed by Razorpay and other third-party gateways. We do not store your card or bank details.

• Communications: chat messages, booking details, reviews, and support requests.​

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3. How We Use Your Information

• Provide, personalize, and improve our services.

• Process bookings and payments.

• Match users with nearby trainers and sessions.

• Send booking updates, reminders, and promotional messages (only if you opt-in).

• Maintain platform safety and prevent fraud.

• Comply with legal obligations.

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4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Talent/service providers to fulfill confirmed bookings.

• Payment processors (Razorpay, etc.) to complete transactions.

• Cloud/hosting and backend providers that operate our infrastructure.

• Authorities when required by law or to protect our rights.

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5. Cookies & Tracking

Woogyy is a mobile app and does not use traditional browser cookies. We may use analytics and crash reporting tools to understand app usage and improve performance.

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6. Data Security

We use encryption, secure servers, and access controls to protect your data. However, no method is 100% secure.

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7. Your Rights

• Access, update, or delete your account information.

• Opt-out of marketing communications.

• Request data deletion by contacting us.

• Withdraw location or notification permissions at any time in your device settings.

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8. Payments & Financial Data

• Payments are handled by Razorpay and other secure third-party gateways.

• Woogyy does not store your card or bank details.

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9. Mobile Permissions

• Location: foreground location is used to find nearby trainers and sessions. You can deny or revoke this permission.

• Photos / Media: used when you upload a profile or portfolio image.

• Notifications: used to send booking and account alerts.

• Microphone/Camera: requested only if a feature explicitly requires it.

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10. Third-Party Links

The app may contain links to external websites. We are not responsible for their privacy practices.

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11. Children's Privacy

Woogyy is not intended for users under the age of 16. If we learn we have collected personal information from a child without parental consent, we will delete it.

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12. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion at any time by contacting support@woogyy.com.

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13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email.

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14. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: support@woogyy.com

• Website: https://www.woogyy.com/

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